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Shipping policy

Thank you for shopping with BikeNest. We are committed to delivering your order quickly, safely, and at no additional shipping cost.

Shipping Destinations

We currently ship to customers located in:

  • United States

  • Canada

At this time, we do not ship to other international destinations.

Free Shipping

We proudly offer FREE standard shipping on all orders delivered within the United States and Canada.

There are no hidden shipping fees. The price you see at checkout is the price you pay.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders are processed Monday through Friday, excluding weekends and public holidays.

During periods of high demand, processing times may be slightly longer.

Estimated Delivery Times

Estimated delivery times after your order has been shipped are:

United States

  • Standard Shipping: 3–7 business days

Canada

  • Standard Shipping: 5–10 business days

Delivery times are estimates and are not guaranteed.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking number.

You can use the tracking information to monitor the status of your shipment.

Signature Requirements

Some high-value orders may require a signature upon delivery to help protect your purchase.

Shipping Delays

Occasionally, deliveries may be delayed due to circumstances beyond our control, including:

  • Severe weather

  • Customs processing

  • Carrier delays

  • Holidays

  • Natural disasters

  • Other unforeseen events

We appreciate your patience should any unexpected delays occur.

Incorrect Shipping Address

Please ensure your shipping address is accurate before completing your purchase.

BikeNest is not responsible for delays or additional costs resulting from incorrect or incomplete shipping information provided by the customer.

If you notice an error after placing your order, please contact us immediately. We will do our best to update your order before it ships.

Lost or Damaged Packages

If your order arrives damaged or appears to be lost in transit, please contact us within 48 hours of the expected delivery date.

Please include:

  • Your order number

  • Photos of the package (if damaged)

  • A description of the issue

We will work with the shipping carrier to resolve the issue as quickly as possible.

Customs and Import Fees

Orders shipped within the United States generally do not incur customs charges.

For shipments to Canada, any applicable customs duties, taxes, import fees, or brokerage charges are the responsibility of the customer unless otherwise stated at checkout.

Returns

We offer FREE returns for eligible items in accordance with our Return & Refund Policy.

Please review our Return & Refund Policy for complete details before requesting a return.

Contact Us

If you have any questions about shipping or your order, please contact us:

BikeNest

Email: Support@BikeNest.shop