Frequently Asked Questions (FAQs)

1. What does BikeNest sell?

BikeNest offers a wide selection of new and pre-owned bicycles, including mountain bikes, road bikes, gravel bikes, hybrid bikes, electric bikes, BMX bikes, kids' bikes, folding bikes, and more.

2. Do you sell both new and used bikes?

Yes! We specialize in both brand-new and carefully selected pre-owned bicycles. Each product listing clearly indicates whether the bike is new or pre-owned.

3. Where do you ship?

We currently ship to customers throughout the United States and Canada.

4. Is shipping free?

Yes! We offer FREE standard shipping on all eligible orders within the United States and Canada.

5. How long does shipping take?

Typical delivery times are:

United States

3–7 business days

Canada

5–10 business days

Orders are usually processed within 1–3 business days.

6. Can I track my order?

Yes. Once your order has shipped, you will receive a confirmation email with your tracking number.

7. Do you accept returns?

Yes. We offer FREE returns on eligible items within 30 days of delivery.

Please review our Return & Refund Policy for complete details.

8. How do I request a return?

Simply email us at Support@BikeNest.shop with:

Your order number
Your name
The reason for your return
Photos if the item is damaged or incorrect

Our support team will guide you through the return process.

9. What payment methods do you accept?

We accept the payment methods displayed during checkout, including major credit and debit cards and other secure payment options supported by our checkout system.

10. Are payments secure?

Absolutely. All payments are processed through secure, encrypted payment providers to help protect your personal and financial information.

11. Are your pre-owned bikes inspected?

Yes. Every pre-owned bicycle is carefully inspected before being offered for sale. Product listings accurately describe each bike's condition and any noticeable cosmetic wear.

12. Can I cancel my order?

Yes, if your order has not yet been processed for shipment. Please contact us as soon as possible.

If your order has already shipped, you may request a return after delivery in accordance with our Return & Refund Policy.

13. What should I do if my order arrives damaged?

Please contact us within 48 hours of delivery at Support@BikeNest.shop.

Include:

Your order number
Photos of the item
Photos of the packaging
A description of the issue

We'll work quickly to resolve the problem.

14. Do your bicycles come assembled?

Most bicycles are shipped partially assembled for safe transportation. Basic assembly—such as attaching the handlebars, pedals, front wheel, or seat—may be required. Instructions are included when applicable.

15. How can I contact BikeNest?

You can reach our customer support team at:

Email: Support@BikeNest.shop

We aim to respond within 24–48 business hours.

Still Have Questions?

If you can't find the answer you're looking for, we're happy to help.